Why Your Job Isn't Showing in Atom

(A Guide for Subcontractors & External Partners)

If your company has been sent a job by the main tenant, but your engineer’s Atom app is empty, it is almost always due to a "Missing Schedule Step." In Jumptech, assigning a job to a company is only half the battle; the job must be pinned to a person and a time.

1. The "Two-Step" Assignment Rule

In the Pathway portal, assigning a job happens in two distinct stages:

• Stage 1: Assignment (The Company Level): The main contractor assigns the project to your Subcontractor Company. At this stage, the job is in your "In Tray," but no engineer can see it yet.

• Stage 2: Scheduling (The Engineer Level): You (the Subcontractor Admin) must open the project and select a specific Individual Engineer and a Date/Time.

The Golden Rule: A job will ONLY appear in the Atom app once it has a named Engineer and a "Scheduled" status.

2. The Checklist for Subcontractor Managers

If your engineer is calling you because their app is blank, check these three things in Pathway:

1. Is the Job "Scheduled"? Check the project status. If it says "Draft" or "Pending," it is invisible to the app. You must click Schedule and pick a date.

2. Is an Individual Assigned? Look at the "Engineer" field. Does it show your company name (e.g., ACME Electrical Ltd) or a person’s name (e.g., John Smith)? It must be assigned to a person.

3. The "Sub-Tenant" Match: Ensure your engineer is logged into your subcontractor portal URL, not the main contractor's URL.

3. Troubleshooting Workflow for Engineers

If your manager says the job is scheduled, but you still can't see it:

• The "Company User" Error: Ensure you aren't logged in with a generic company account. Atom requires an Individual User profile to sync jobs.

• Force a Refresh: Pull down on the job list screen in Atom to force a manual sync with the server.