Video Evidence Lifecycle - Relay, Pathway, Atom – Jumptech

The journey begins when a customer completes their self-survey.

Action: Customer records a video of their fuse box or cable route via the Relay link.
The "Crossover" Logic: The video is not "live" until the customer hits Submit.
Office Visibility: Once submitted, the video appears in the Relay Tab of the Project Details in Pathway.
Field Visibility: The video automatically syncs to the Relay Section within the Atom app for the assigned engineer.

Before the job starts, the office team reviews the footage to ensure the job is quoted correctly.

Action: Admin reviews the video in the Pathway Portal.
Critical Constraint: If an Admin deletes a video in Pathway to save space or remove errors, it is instantly removed from the Engineer’s Atom app as well.
Adding Office Context: If the office wants to provide a "How-To" video for the engineer, they must upload it to a Custom Video Field or a Scheduled Note for it to be visible in Atom.

The engineer captures their own "Installation Evidence" while on-site.

Action: Engineer records "Before/After" or "Cable Run" videos directly within the Atom job flow.
Sync Logic: Videos captured in Atom are saved locally first. They will only appear in Pathway once the engineer has a stable connection and the Upload Queue is clear.
Conflict Prevention: If an engineer is recording a video, the office should avoid moving the project status to "Cancelled" or "Draft," as this may interrupt the upload and cause the video file to be lost.

Once the job is "Submitted" from Atom, the lifecycle is complete.

Action: All videos (Relay + Atom) are now permanently attached to the Project Audit Log.
Exporting: When downloading a "Project Export" from Pathway, videos are provided as URL links in the CSV/Excel file, not as raw files.

🛠️ Combined Troubleshooting (Cross-Product)

If this happens...	Check this in Pathway (Office)	Check this in Atom (Field)
Video is missing	Has the Relay survey been "Submitted" by the customer?	Has the engineer refreshed the job list?
Upload is "Stuck"	Check the "Audit Log" to see if the project status was changed mid-upload.	Ensure the device has >5Mb/s upload speed and the app is open.
Engineer can't see Office video	Did you upload to "Attachments" or a "Form Field"? (Use Form Fields for Atom visibility).	Is the job currently in "In-Progress" status?

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