How to complete a job in Atom

The Jumptech Atom app will let you capture photos and the required data for a job, quickly and seamlessly. It even works offline.

Data captured in Atom is sent to Pathway and is visible in real time (providing you have a good internet connection at the time). Whether it is a Domestic EV Charger installation or a Service Call-Out, this article will help explain the steps required to complete a job on Atom.

1. First of all, you need to be logged in to Atom - please see our article on setting up your Atom app here

2. Once you are logged in to the app and a Pathway user has scheduled a job for you, it will be visible on your "Appointments" screen, grouped into dates

3. Dragging down on the Appointments screen will also refresh the app with any of the latest data

The tile will display the following information:

• Start time
• Project type (in the example above, it is a Domestic EV installation)
• First name and last name of the customer
• First line of the address and postcode.

4. Once you have clicked the tile, this will open the main job window:

5. This is the main job screen
You will not be able to edit any of the data until you tap Depart -> Arrive -> Start.

If you have Relay set up within the project type, you will see a "Customer photos" section. This will show you any photos provided by the customer during the Relay survey. Tap the gallery icon located on the right-hand side will open the full image on your device.

6. You will then be able to progress through each section, entering the data into each field as you go.

7. Once all mandatory data has been provided, you should see the complete button become available.

 

8. You can also pause a job throughout, which will simply put the job on hold and update Pathway with that status. You can continue the job later on.

9. You can also abort the job if needed, for example, if it cannot go ahead when you are on site. This will close the job on the app, with the current data filled in so far will be pushed to Pathway.

10. Once you click complete, you will be unable to edit the job, and it will be sent back to Pathway with all the data provided.

 

NOTE: If you do not have mobile data at the time, or you close out of the app before the data has finished syncing, the job status will sit as "Complete-Pending". This can be visible too by the cloud in the top right of the job showing a number, rather than a tick. If it shows a tick, the syncing is complete and successful.

Question types in Atom

The Atom app will let you view or enter different types of data. This can range from the following:

• Yes/No
• Photos
• Videos
• Barcode scanning (also has a free text box if you wish to enter manually)
• Free Text
• Multiple Choice Answers
• Signature capture

For photo entries, you can select the gallery icon to upload:

 

To take photos straight from your camera then you just need to click the camera icon:

 

There is no option yet to upload videos in Atom but you can view Videos uploaded to any linked relay questionnaires.  Once clicked, you will see guidance saying that Videos must be under 3 minutes long or under 500mb in size to play on the app!

By clicking the pen icon, you will be able to ask the customer to provide signatures as well as your own. You will also be able to preview the document being signed.

Video walkthrough