Relay Help Button - Project Flags

This feature enables your customers to request assistance directly from the Relay form without leaving the page.

How it Works

1. Visibility: A "Help" button is visible on every page of the Relay form (translated to the user's language).

   

2. Requesting Help:

   • When the user clicks the button, a pop-up appears with their details auto-populated.

     

   • They can add a comment explaining their issue (e.g., "I don't have my VIN number").

   • Upon clicking Submit, they receive a confirmation message.

3. The Result (Internal View):

   • Submitting this form automatically triggers a Support Flag on the project in Pathway.

   • The user's comment is included in the flag details.

   • Note: If a Support flag already exists on the project, this new request will overwrite it.

This feature is currently only available on request. If you would like to know more, please raise a support ticket.