Pathway Server Unavailable

Occasionally, you may encounter an error code like this:

This error occurs due to a network issue while performing an action. Unfortunately, this is not something that can be resolved on your end, and it requires assistance from our Support team.

To help us resolve the issue as quickly as possible, please follow these steps and provide the requested information when submitting your support ticket:

1. Go to the Pathway Page
Navigate to the page where the error occurred, ensuring you’re on the same screen as when the issue happened.

2. Open the Console

• Right-click anywhere on the screen.
• Select "Inspect" from the menu.

3. Access the Network Tab

• In the console that opens, select the "Network" tab at the top.

3. Recreate the Error

• With the console open and set to the "Network" tab, perform the action that triggered the error.
• Watch the "Name" section in the console for changes.

4. Identify the Error Line

• A red error line will appear in the console.
• If there are multiple errors, select the one with "Project" in its name. The more details you provide, the faster we can help!

5. Capture the Response

• Click the error line to open its details.
• Go to the "Response" tab.

7. Take a Screenshot

• Take a clear screenshot of the "Response" section.
• Attach this screenshot to your support ticket.

Providing this information will help our Support team quickly identify and resolve the issue for you. Thank you for your cooperation!