How do I Request a change to Pathway, Atom Emails or Relays

You can submit specific change requests through our change request forms in the Customer Portal. Visit www.jumptechsupport.zendesk.com and select Change Request. If the option you need isn’t listed yet, please select Other while we build this out.

Complete the form and a ticket will be created automatically for our Support team to review and triage.

Alternatively, you can email support@jumptech.eco. If you use this method, please consider the change thoroughly before sending and include:

• the problem the change will solve, and what you expect to happen once it’s made
• the project types the change applies to
• any emails affected
• any relay forms affected

The more information you provide at the start, the quicker we can process your request.

Please note that there may be a Professional Services cost associated with your change. This will be confirmed once our team has reviewed your request.

For new project types, please contact your Customer Success Manager.