Cancelling and Resubmitting a DNO Application in Pathway

Overview

This guide explains how Pathway users can resubmit a DNO application from any status other than "Approved" within the DNO Application tab. This feature eliminates the need to contact Jumptech support for manual database updates.

When Can You Resubmit a DNO Application?

• If the application was made using the new ENA DNO integration

• If the application is in "Submitted" status, you can cancel the application.

• If the application is "In Review," you can manually reject it.

• If the application is "Approved," resubmission is not allowed.

• If the application has not yet been submitted, resubmission is not allowed.

Step-by-Step Instructions

1. Canceling a Submitted DNO Application

Applicable Status: Submitted

1. Navigate to the DNO Application tab in Pathway.

2. Locate the application with a Submitted status.

3. Click on the ‘Cancel Application’ button on the right-hand side of the screen.

4. The application status will change to Rejected.

5. A message will appear stating ‘Manually Rejected’.

2. Manually Rejecting an In-Review DNO Application

Applicable Status: In Review

1. Navigate to the DNO Application tab in Pathway.

2. Locate the application with an In Review status.

3. Click on the ‘Manually Reject’ button.

4. The application status will update to Rejected.

5. A message will appear stating ‘Manually Rejected’.

3. Application Status Restrictions

• If the DNO application is in Approved status, you cannot resubmit or reject it.

• If a DNO application has not been submitted, resubmission is not available.

Frequently Asked Questions (FAQs)

Q1: What happens when I cancel a submitted application?

• The application will be marked as Rejected, and you will see a ‘Manually Rejected’ message.

Q2: Can I resubmit an application that has already been approved?

• No. Once a DNO application is approved, resubmission is not allowed.

Q3: Why don’t I see the option to resubmit my application?

• You can only cancel or reject applications in the Submitted or In Review statuses. If your application is Approved or Not Sent, resubmission is not available.

Support

If you encounter any issues, please reach out to Jumptech support for further assistance.