How to access our Customer Support Portal

Our customer support portal provides you visibility of tickets raised that are associated to your Company.

Getting set up

1. Once you have been granted access on our side, you will receive an invitation email like the below:
   
2. Click 'create password' and follow the steps
3. You will then have access!
   
   

If you have not set up a password before and need adding to the Portal, please contact our Support team: support@jumptech.co.uk

Accessing the portal

1. Within Pathway, click either 'Support' on the left hand side menu, or the 'Help Centre' icon on the home page
   1. This will open our Help Centre
2. In the top right of the screen you will see "Go to Customer Portal" - click this
3. Once you have registered, you will see a view of tickets associated to your company including the subject and status
   1. You can click on a ticket to see the email trail and send a reply